Google Play Policy ComplianceVerified Developer

EDVO Play — Account & Data Deletion

Application: EDVO Play (Package: com.edvoplay.edvoplay) • Developer: EDVO / VMIL-SOFTWARE

Last Updated: October 16, 2026 • Effective immediately for all registered users

Your Right to Delete Account & Personal Data

At EDVO Play, we respect your privacy and provide complete control over your personal data. In compliance with the Google Play User Data & Account Deletion Policy, this page details the exact steps you can take to permanently delete your EDVO Play account and associated personal information, whether you have the app installed or have already removed it from your device.

How to Request Account & Data Deletion

Method 1: Direct In-App Deletion (Android / iOS)

If you currently have the EDVO Play app installed on your smartphone:

  1. Open the EDVO Play app on your device.
  2. Tap the Profile icon on the bottom navigation bar.
  3. Under Profile settings, select Account.
  4. Scroll to the Account Actions section and tap Data Deletion Request.
  5. Confirm your deletion request. Your session will be signed out and your account queued for permanent removal.

Method 2: Web / Email Request (If App is Uninstalled)

You do not need to reinstall the app to delete your account. You can request deletion directly via our support team:

  1. Send an email to support@edvoplay.com or developer@edvocomm.com.
  2. Set the Subject line to: “EDVO Play Account Deletion Request”.
  3. Provide your registered email address or your Account ID (e.g. EDVO-XXXXXXXX).
  4. Our team will verify ownership within 24–48 hours and process complete erasure of your records.
Send Deletion Email Request

Method 3: Third-Party Authentication Revocation (Google / Facebook)

If you created your account using Google or Facebook single sign-on:

  • Google Sign-In: Visit your Google Account Security > Third-party apps, locate EDVO Play, and click Remove Access.
  • Facebook Login: Go to Facebook Settings & Privacy > Settings > Apps and Websites, find EDVO Play, and click Remove (and submit deletion request callback).

What Data is Deleted?

Upon processing your deletion request, EDVO Play permanently erases the following from our live servers and databases:

  • •User profile (Name, email address, avatar).
  • •Account credentials & OAuth identifiers.
  • •Watch history & playback bookmarks.
  • •Liked series, “My List” favorites, and ratings.
  • •Push notification tokens & device sessions.
  • •Virtual coin balance and check-in reward streaks.

Data Retained & Legal Grounds

In strict accordance with Google Play developer policies and applicable law:

  • Financial & Tax Records: If you performed financial transactions (such as VIP subscription purchases or coin cashout payouts via GCash/PayMongo), transaction receipt IDs and amounts are retained solely to comply with Philippine statutory accounting, taxation (BIR), and anti-fraud regulations.
  • Anonymized Metrics: De-identified, aggregate statistical data (such as total anonymous episode views) that cannot be linked back to any individual may be retained.

Retention Period & Deletion Timeline

• Immediate Session Invalidation: As soon as your request is verified, your authentication tokens are revoked and access to the account is disabled immediately.

• Permanent Database Purge: All personal data records are completely removed from our production database within 30 calendar days.

• Confirmation: Once your data has been permanently expunged, a final confirmation will be sent to your registered email address.

Need Additional Assistance?

For any questions regarding your data privacy rights or this policy, contact our Data Protection Officer at support@edvoplay.com.